If you are not home to receive your delivery, fear not! All of our delivery carriers leave a ‘attempted delivery’ card if they aren’t able to deliver a package, ready for you to rearrange your delivery for a more convenient day that suits you.
If your order is going by courier, they’ll too try your neighbours but also attempt a second delivery the next working day. If you’re still having trouble receiving your order; you can always use the tracking information in the email they’ll send you to re-arrange delivery for a different time or place.
If you haven’t managed any of the above, they take your well-travelled parcel back to your nearest depot for collection within 5 days from the first delivery attempt. Don’t forget to take your ID with you.